Capitec Bank | Agent: Client Care (Temporary Fixed Term Contract) 202

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Capitec Bank | Agent: Client Care (Temporary Fixed Term Contract) 2020

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

To be part of the journey of becoming the best retail bank in the world, follow the steps below:

 

1. Click here to see what the job is about and complete a short assessment

2.  Once you have completed the above finalize your application by clicking apply below

Purpose Statement
  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to inquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
  • Able to work a minimum of 90 hours any time of the month inclusive of weekends and public holidays on a shift basis
  • Temporary fixed term contract for 6 months
Experience

Minimum:

  • 1 – 2 years inbound contact center
  • Customer service experience
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Knowledge

Minimum:

  • Call center processes and procedures
  • Customer care and service protocol
Skills
  • Communications Skills
  • Problem-solving skills
  • Telephonic / Call skills
  • Attention to Detail
Competencies
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Additional Information
  • Ability and willingness to work in an open-plan environment
  • A valid driver’s license and own vehicle is preferred
  • Clear criminal and credit record
  • Willing to work additional hours on occasion upon request

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.