CALL CENTRE AGENT REF NO: OTP 12/07/2021 (X2 POSTS)
SALARY: R173 703 per annum (Level 05).
REQUIREMENTS: National Senior Certificate/NQF 4 with no experience. Experience in a call centre/customer care environment in a call centre/customer services environment will be an added advantage. Competent and understand Customer Relationship Management (CRM) systems. Post matric qualification in Public Relations Management / Marketing Management /Communication Management or any relevant qualification will be an added advantage. Must be computer Literate. Must be fluent in languages spoken in the Eastern Cape with English as the main language of communication. Skills: Ability to work under pressure, good interpersonal skills and problem-solving.
DUTIES: Responsible for receiving customer complaints and engage with the complainant including but not limited to. Interacting with customers over the phone, email, or online chat in a professional manner. Facilitate the resolution of service delivery queries. Support the coordination of referral of queries to the relevant institutions for resolution. Ensure relationship and follow up linkages with relevant institutions. Should always ensure customer-centric conduct and customer care service in relation to services rendered by the provincial government. Create liaison and follow up channels in the coordination of service delivery enquiries. Will report to the call centre team leader as the supervisor. Maintain an information register and long term repository on the queries and resolutions of customer complaints.
ENQUIRIES: Mr Nkosinathi Loli at Tel No: (064) 890 6527
NOTE: The post is earmarked for a person with a disability
APPLICATIONS: can apply using the eRecruitment system which is available on www.ecprov.gov.za or https://ecprov.gov.za/ https://erecruitment.ecotp.gov.za/ or emails their applications and quotes the reference number of the post in the subject of the email to: firstname.lastname@example.org
CLOSING DATE: 30 July 2021
NOTE: Instruction Note: Applications must be submitted on a https://erecruitment.ecotp.gov.za/ Form, obtainable from any Public Service department or go to www.dpsa.gov.za or http://www.ecprov.gov.za which must be signed (an unsigned Z83 form will disqualify an application) and should be accompanied by a recently updated, comprehensive CV as well as copies of all qualification(s), [Matric certificate must also be attached] ID-document and Driver’s license [where applicable]. Furthermore, such copies need not be certified when applying for a post. Communication from the HR of the department regarding the requirements for certified documents will be limited to shortlisted candidates. Therefore, only shortlisted candidates for a post will be required to submit certified documents on or before the day of the interview following communication from HR. Non- RSA Citizens/Permanent Resident Permit Holders must attach a copy of his/her Permanent Residence Permit to his/her application. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Failure to submit all the requested documents will result in the application not being considered. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful. Selected candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification, and previous employment verification). Successful candidates will also be subjected to security clearance processes. Successful candidates will be appointed on a probation period of twelve (12) months. Misrepresentation in the application documents will result in automatic disqualification and disciplinary action in the event the candidate has already been appointed. The Department reserves the right not to make an appointment(s) to the advertised post(s). Persons with disabilities and people from previously disadvantaged groups are encouraged to apply. Employment equity targets of the department will be adhered to. Applicants: Applications Received After Closing Date Will Not Be Considered. No Faxed Applications Will Be Accepted, No Hand-Delivered Applications Will Be Allowed Due To Covid 19.