ADMINISTRATION CLERK: HELP DESK REF NO: 2020/96/OCJ

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ADMINISTRATION CLERK: HELP DESK REF NO: 2020/96/OCJ

(3 Year’s Contract)

SALARY: R173 703 per annum plus 37% in lieu of benefits. The successful candidate will be required to sign a performance agreement.

CENTRE: Thohoyandou High Court

REQUIREMENTS: Grade 12 or equivalent qualification. Skills and Competencies: Good communication, interpersonal and listening skills. Telephone etiquette. Computer literacy (MS Windows and MS Office). Ability to work under pressure and to solve problems. Accuracy and attention to detail.

DUTIES: Maintain high levels of professionalism and maintain a helpful attitude. Responsible for Manning the IT helpdesk and accurately log all service desk tickets accurately in the service desk software application. Unlock accounts and Resets Passwords. Answer IT helpdesk telephone calls and emails and correctly/accurately allocate to the correct IT technician/team for resolution Monitor logged service requests with specific reference to high priority calls. Become familiar with helpdesk policies and service level agreements. Assist in follow up of calls that are out of SLA

ENQUIRIES: Mr T Masemola / Ms N Phadziri Tel No: (015) 230 4051 /4008 ENQUIRIES Ms T Mbalekwa Tel No: (011) 355 0404 APPLICATIONS: National Office: Midrand/ Judicial Support Pretoria/ Constitutional Court: Braamfontein: Quoting the relevant reference number, direct your application to The Director: Human Resources, Office of the Chief Justice, Private Bag X10, Marshalltown, 2107. Applications can also be hand-delivered to the Office of the Chief Justice, Human Resource Management, 188, 14th Road, Noordwyk, Midrand, 1685

Eastern Cape/ Port Elizabeth/ Grahamstown/ Bisho/ Umthatha/ East London: Quoting the relevant reference number, direct your application to The Provincial Head, Office of the Chief Justice, Postal Address: Private Bag x 13012, Cambridge 5206, East London. Applications can also be hand-delivered to 59 Western Avenue, Sanlam Park Building, 2nd Floor, Vincent 5242, East London

Free State/ Bloemfontein: Quoting the relevant reference number, direct your application to The Provincial Head, Office of the Chief Justice, Private Bag X20612, Bloemfontein, 9300 or hand-deliver applications to the Free State High Court, Corner President Brand and Fontein Street, Bloemfontein, 9301

Gauteng (Provincial Centre) /Land Claims Court (Randburg)/ Johannesburg High Court / Pretoria High Court/ Labour & Labour Appeal Court: Quoting the relevant reference number, direct your application to The Provincial Head, Office of the Chief Justice, Private Bag X7, Johannesburg, 2000. Applications can also be hand-delivered to the 12th floor, Cnr Pritchard and Kruis Street, Johannesburg

Kwazulu-Natal/ Durban/ Pietermaritzburg: Quoting the relevant reference number, direct your application to The Provincial Head, Office of the Chief Justice, Private Bag X54372, Durban, 4000. Applications can also be hand-delivered to the Office of the Chief Justice, Human Resource Management, 1st floor, 2 Devonshire Place, off Anton Lembede Street, Durban

Mpumalanga/ Middelburg/ Mbombela: Quoting the relevant reference number, direct your application to The Provincial Head: Office of the Chief Justice, Private Bag X 20051, Mbombela 1211. Applications can also be hand-delivered to, Mpumalanga Division of the High Court, Office of the Chief Justice Provincial Service Centre, 311 Samora Machel Drive, Mbombela 1200 Northern Cape: Quoting the relevant reference number, direct your application to The Provincial Head, Office of the Chief Justice, Private Bag X5043, Kimberley, 8300 Applications can also be hand-delivered to the High Court, Sol Plaaitjie Drive, Room B107, Kimberley

North West/ Mmabatho: Quoting the relevant reference number, direct your application to: The OCJ Provincial Head, Office of the Chief Justice, Private Bag X 2033, Mmabatho, 2735. Applications can also be hand-delivered to 22 Molopo Road, Ayob Gardens, Mafikeng

Limpopo/ Polokwane/ Thohoyandou: Quoting the relevant reference number, direct your application to Provincial Head, Office of the Chief Justice Service Centre, Limpopo, Private Bag X9693, Polokwane, 0700. Applications can also be hand-delivered to the High Court of South Africa: Limpopo Division, Polokwane, 36 Biccard & Bodenstein Street, Polokwane, 0699

Western Cape: Quoting the relevant reference number, direct your application to The provincial Head, Office of the Chief Justice, Postal Address: Private Bag x 9020, Cape Town, 8000, or hand-deliver applications to the Office of the Chief Justice, Provincial Service centre 30 Queen Victoria Street, Cape Town

CLOSING DATE: 18 September 2020

NOTE: Shortlisted candidates must be willing to undergo normal vetting and verification processes. Entry-level requirements for SMS posts: In terms of the Directive on Compulsory Capacity Development, Mandatory Training Days & Minimum Entry Requirements for SMS that was introduced on 1 April 2015, a requirement for all applicants for SMS posts from 1 April 2020 is successful completion of the Senior Management Pre-Entry Programme as endorsed by the National School of Government (NSG). The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/. The successful candidate will be required to provide proof of completion of the NSG Public Service Senior Management Leadership Programme Certificate for entry into the SMS. Furthermore, candidates shortlisted for the SMS post will be subjected to a technical exercise that intends to test relevant technical elements of the job. Following the interview and the technical exercise, the Selection panel will recommend candidates to attend a generic managerial competency assessment in compliance with the DPSA Directive on the implementation of competency-based assessments. Applications must be submitted on form Z83, obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. The completed and signed form should be accompanied by a recently updated CV as well as certified copies of all qualification/s and ID document (no copies of certified copies are allowed; certification should not be more than three months old). Failure to submit all the requested documents will result in the application not being considered. Please indicate the reference number and position you are applying for on your application form. Candidates wishing to apply for an Internship outside their area of residence must be willing to find their own accommodation and transportation considering that they will be earning a stipend Correspondence will be limited to shortlisted candidates only. If you have not been contacted within three (3) months after the closing date, please accept that your application was unsuccessful. Applications received after the closing date, as well as applications received via fax or email, will NOT be considered or accepted.